Last updated: 9 June 2025

Indi Landscaping Services (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website indi‑landscaping.com.au, request quotes, sign up for consultations, or otherwise engage with our services. By using or visiting our website, you agree to the collection, use, and disclosures described below.

1. Information We Collect

a. Personal Information

When you contact us, request a quote, or subscribe to updates, we may collect:

• Contact details (e.g. name, company, address, email, phone).
• Project details (e.g. property address, services required, budget, timeframe).

b. Usage Information

Automatically collected via cookies and server logs:

• Device data: IP address, browser, device type.
• Traffic data: pages visited, time spent, referring URL.
• Preference data: language, region settings.

Cookies may include essential cookies (e.g., session IDs) and functionality cookies (e.g., storing region/currency choice).

2. How We Use Your Information

We use this information to:

• Provide, maintain, and improve our services (e.g., garden design, installation, maintenance).
• Communicate quotes, confirmations, updates, and promotions.
• Monitor website usage and enhance your experience.
• Respond to inquiries, support requests, or complaints.
• Fulfill legal or regulatory requirements.

3. Disclosure of Personal Information

We may share your details only under these circumstances:

• Service Providers: to facilitate bookings or installations (e.g., landscapers, contractors).
• Business Transfers: in case of mergers or asset sales.
• Legal reasons: if required by law enforcement or applicable regulation.
• With your consent: for marketing or sharing with third parties.

We do not sell, trade, or rent your personal data.

4. Data Retention

We keep your personal information only as long as necessary:

• To fulfill the purposes listed above.
• To comply with legal obligations, resolve disputes, and enforce agreements.
  Usage logs and analytics may be anonymised and retained longer for trend analysis.

5. International Transfers

Your data may be stored or processed within Australia via cloud or third-party services. Where data is transferred internationally, we ensure appropriate safeguards are in place.

6. Security

We implement reasonable technical and organisational measures to protect your personal information. Please note that no internet transmission or storage system is entirely secure.

7. Your Rights

Depending on your jurisdiction (especially under Australian Privacy Principles and GDPR where applicable), you may have rights to:

• Access, correct, or request deletion of your personal information.
• Withdraw consent where processing is consent-based.
• Opt-out of promotional communications.

To exercise these rights, please contact us at contact@indi‑landscaping.com.au or +61 450 849 959.

8. Cookies & Tracking

Our website uses cookies to:

• Enable essential functions (e.g. form submissions).
• Remember preferences (e.g., region).
• Track analytics to improve website performance.

Most browsers allow controlling or disabling cookies; however, this may impair website functionality.

9. Children’s Privacy

We do not knowingly collect information from minors under 13 without parental consent. If you believe we have inadvertently collected such data, please contact us, and we will promptly delete it.

10. Third-Party Links

Our site may include links to third-party websites (e.g., suppliers or industry resources). We are not responsible for their privacy policies or practices.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We will endeavour to notify you of substantial amendments.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Indi Landscaping Services
1 Kellaway Street, Evatt, ACT 2617, Canberra, Australia
Phone: +61 450 849 959
Email: contact@indi‑landscaping.com.au